Returns & exchanges

Activewear is hard to buy without trying it on. If the fit isn't right, send it back.

  • 30 daysFrom the day it arrives
  • UnwornTags on, original packaging
  • PerthReturns handled locally

How to return something

  1. Email us firstSend your order number and which item you're returning to info@fullmotionau.com.au. Items sent back without approval can't be accepted.

  2. We'll confirm and send instructionsIncluding the return address and how postage is handled.

  3. Post it backUnworn, tags still attached, in its original packaging. Keep your tracking number until the return is processed.

  4. We process itOnce it arrives and passes a quick check, your refund is issued to the original payment method within 10 business days. Your bank may take a few days more to show it.

Exchanges

Right now an exchange is a return and a new order. Send the original back using the steps above, and place a new order for the size you want — that way your size is secured rather than waiting on stock while the return is in transit.

Change of mind

Covered within 30 days, unworn with tags. Sale items are excluded from change-of-mind returns.

If something is faulty

Different rules, and better ones. If an item is faulty, not as described, or doesn't do what we said it would, you're entitled to a remedy regardless of how long ago you bought it or whether it was on sale. Email us with a photo and we'll sort it.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

What we can't take back

  • Anything worn, washed, or with tags removed.
  • Gift cards.
  • Sale items — for change of mind only. A faulty sale item is always covered.